IT Support Specialist · Network Engineer

Lukman Muhamad Syamil

IT Staff & Network Engineer with 8 years of hands-on experience, including 4 years in business ISP environments and 4 years in corporate IT operations at a manufacturing company.

Skilled in managing MikroTik routers, deploying wireless point-to-point networks, and performing preventive and corrective maintenance to keep networks stable. Experienced in installing and maintaining IP and analog CCTV systems (Hikvision certified), using IT ticketing systems, and managing IT asset inventory. Has led an on-site IT team, handled IT projects end to end, and built simple internal applications and integrations, and is currently developing ERP and application skills.

Email [email protected]
Phone 081221727691
LinkedIn linkedin.com/in/lukman-muhamad-syamil
Location Karawang, West Java, Indonesia

Career path

Business ISP

PT Tele Globe Global

Network Support Specialist

Jul 2018 – May 2022

Corporate IT · Manufacturing

PT HexaDaya Solusi

IT Support Specialist

May 2022 – Present

Experience

IT Support Specialist

On-site · May 2022 – Present

PT HexaDaya Solusi, Subang, West Java, Indonesia

Dedicated daily on-site support at PT Pungkook Indonesia One, Subang.

Team & projects

  • Leading the PT HexaDaya Solusi IT team assigned on-site, including task distribution, prioritization, and coordination of daily IT operations.
  • Handling IT projects from planning and implementation to documentation and handover.
  • Managing the IT ticketing system for tracking, prioritizing, and resolving support requests.
  • Managing IT asset inventory, including documentation, allocation, and lifecycle tracking of company hardware.

Infrastructure

  • Conducting preventive and corrective maintenance on IT infrastructure.
  • Managing Active Directory for user accounts, permissions, and group policies.
  • Managing the TrueNAS storage system for centralized data backup and file sharing.
  • Maintaining server systems for attendance, accounting (Accurate), TPB, and other internal applications; generating employee attendance reports.
  • Configuring and managing WiFi Access Points using UniFi Controller and Aerohive (HiveManager).
  • Setting up and managing VPN for secure remote access.

Support & devices

  • Providing end-user support and troubleshooting technical issues.
  • Performing maintenance on computers, laptops, CCTV systems, printers, scanners, and running text displays.
  • Managing the door lock access control system.

Build & communicate

  • Developing simple internal applications and automation, such as a ticketing-to-Telegram notification integration and a custom daily report generator from the ticketing system.
  • Designing informational announcements and job vacancy advertisements; managing the company's social media presence.

Network Support Specialist

Hybrid · Jul 2018 – May 2022

PT Tele Globe Global, Jatiasih, Bekasi, West Java, Indonesia

Network

  • Installed and configured wireless Point-to-Point (PtP) and Point-to-Multipoint (PtMP) links using MikroTik.
  • Managed and maintained MikroTik routers, including routing, bandwidth management, NAT, and firewall configuration.
  • Monitored internet connectivity, link quality, and network stability.
  • Troubleshot network issues and service disruptions for corporate customers.

Client work

  • Handled business-class customers, including offices, factories, and corporate environments.
  • Performed monthly preventive maintenance visits to business clients.
  • Installed and maintained CCTV systems based on client requirements.
  • Provided computer and peripheral support upon client request.
  • Assisted the sales team with technical surveys, service recommendations, and client support.